A USA based global leader in Rapid E-Learning with clients spread in over 100 countries use our service to provide email-based support for their award winning software’s.

Their customers include large organizations like Microsoft, DELL, P&G, Kraft, Pfizer, SAP, PWC, HP, VISA etc. as well as universities, small companies and individual users.

The company initially had all their support staff in-house and could manage servicing customer needs only during working hours on weekdays. Adding additional staff for round-the-clock support would have meant huge recurring expense.

After outsourcing their email support to us, issues such as installation, activation and basic trouble-shooting (which accounts for about 70% of most clients' problems), started getting resolved in minutes even on weekends, which earlier would take hours and sometimes even days just to get responded to.

In fact after outsourcing their basic tasks to us, their response turnaround time of TIER 2 and Tier 3, which is managed by their in-house staff, has improved dramatically allowing them to add premium services like live chat, phone support, webinars etc. that helped in overall customer satisfaction along with increased revenue opportunity.

As one of their happy customer wrote:
"You cannot put a price on great customer service and support for a product. We really appreciate that here. I only wish our other vendors were as professional".